Refund policy

Please Read

Before submitting a return, we kindly ask for your honesty. With over 15 years of experience, we can easily identify signs of wear or misuse. We put countless hours into crafting each piece, and your understanding and integrity are greatly appreciated. Thank you for your continued support!

 

Return & Exchange Policy

  • We accept returns on unopened and unworn items.

  • To start a return, email us photos within 3 days of delivery.

  • After 3 days, you can only exchange for the same style for up to 2 more days.

  • After that, we cannot offer refunds or exchanges, because every piece is made to order just for you.

Shipping Returns

  • Clients pay for return shipping via USPS and must send us the tracking number.

  • Returns must be shipped the same day after we approve your request by reviewing your photos.

  • If we don’t hear back from you within 48 hours of sending the approval email, we cannot accept the return, refund, or exchange.

  • Lost packages cannot be refunded.


Non-Returnable Items: Pop-up purchases, custom pieces, repairs and custom bridal orders are final sale.


Refunds: Once we receive your package and approve the return, refunds will be processed within 5 to 7 days via Shopify.


Exchanges: Because every piece is made to order just for you, we strongly encourage clients to double-check their size before ordering to ensure the perfect fit.

We’re happy to help with an exchange if the ring, necklace, or bracelet isn’t the right size. Please note that we only exchange items for the same style, not a different style.

  • Notify us within 3 days of delivery to request an exchange.

  • Clients are responsible for a $10.50 ($5.25 USPS) return shipping fee, which covers shipping the item back to them. Since each piece is made just for you, we kindly ask clients to verify their size carefully, as we cannot be responsible for sizing mistakes.

  • If notification is after 3 days, a $10 fee will be added to remake the piece if an exchange is requested late.


Packaging: Ensure all items are securely packaged in their original packaging, including any free jewelry, jewelry boxes, pouches, and other branded materials. Returns that are not adequately packaged will be sent back to you via USPS.


Condition and Responsibility:
Scarlet Elizabeth Designs reserves the right to refuse returns or exchanges if the jewelry shows signs of wear or client-caused damage. Repair fees, shipping costs, and exchanges for the same style may apply in such cases.

You can always contact us for any return question at infoscarletelizabethdesigns@gmail.com

Patina/Tarnishing

There’s a difference between patina and tarnishing when it comes to jewelry. At Scarlet Elizabeth Designs, we are **not** a costume jewelry company—we create demi-fine jewelry using sterling silver, 14kt gold fill, semi-precious stones, freshwater pearls, and high-quality triple gold-plated charms.

When sterling silver darkens, this is called **patina**, not tarnishing, and it can be easily polished with our provided polishing cloth. Similarly, 14kt gold fill chains or wires may attract oils and dirt, dulling their shine. A simple wash with warm water, a mild soap (like the popular blue dish soap), and an old toothbrush will easily scrub away impurities, restoring your piece's shine. 

For a detailed demonstration, visit our Instagram, where we have a video tutorial on how to clean your 14kt gold fill jewelry.

Please remember that no jewelry—whether fine or demi-fine—should be worn in the shower, pool, or gym. Exposing your diamond ring or demi-fine earrings to these environments can put your jewelry at risk of damage.

Lastly, while tarnishing after 30 days is unlikely due to the high quality of our materials and proper care, we do not cover tarnishing after this period. If you are hard on your jewelry, it may show signs of wear and tear, which is considered normal for consumer use. Negligence leading to damage is not covered, as care instructions have been provided.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.